Finance, Insurance & Fintech
Case Study: UX/UI Design and Architecture for SSP Legacy System
SSP
Client Overview
SSP Worldwide is a leading global provider of technology solutions to the insurance industry, delivering innovative products and services designed to streamline operations and improve efficiency for insurance providers and brokers worldwide.
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Customer Base
Serves over 10,000 customers globally, including insurers, brokers, and financial institutions.
Global Reach
Operates in over 30 countries across North America, Europe, Asia, and the Middle East.
Employees
Approximately 4,000 employees worldwide.
Revenue
Reported revenues of £550 million in 2023.
Profit Before Tax
Achieved a net income of £100 million in 2023.
Products & Solutions
Offers over 15 core software solutions and services tailored to the insurance sector, including claims management, policy administration, and digital engagement platforms.
Market Presence
Trusted by over 100 leading insurance companies and brokers worldwide.
Technology
Utilises AI, machine learning, and cloud technologies to improve claims processing, underwriting accuracy, and customer service.
Industry Recognition
Recognised as a top provider of insurance technology solutions, with a customer satisfaction rate of over 90%.
The Challenge
SSP Worldwide's core legacy software platform needed a complete overhaul, including a Proof of Concept (PoC), to modernise and align with current business needs. The existing system lacked UX/UI design consistency, which impacted its usability for employees, clients, and potential new leads.
Previous Approach
The development team struggled to resolve the issues due to the lack of a dedicated UX/UI specialist. Without expert guidance, they were unable to implement consistent design practices or develop a technology replacement that would meet business expectations.
Impact of the Challenge
The Solution
I led the project as a Solution Architect and Head of UX, taking a hands-on approach to guide the team through the process. My solution included:
- Audit of the Existing Core Platform: I conducted a thorough audit to identify the technology and UX design principles needed to replace the legacy software system.
- UX/UI Design Consistency: I ensured the new platform adhered to modern UX design principles, providing a seamless and intuitive user experience.
- Technology Assessment: I helped the team select the best technology stack to replace the outdated system.
Key Deliverables
UX & UI Deliverables
- Multi-Platform UX Design (Desktop, Tablet, Mobile)
- Business Requirements & Logic Documentation
- Information Architecture Design
- End-to-End Wireframe Designs
- GUI & Design System Development
- High-Fidelity GUI Designs
- End-to-End UX Solution Journeys
- High-Fidelity Prototypes & UI Designs
Development Contributions
- UX Experience Design & UCD
- Research & Usability Testing
- Product Design Leadership & Team Collaboration
- UI Interface Design & Development
- Usability & Accessibility Improvements
- Interaction Design Implementation
The Results & Impact
- Proof of Concept (PoC): A fully functioning PoC was delivered, showcasing the new technology and UX design, allowing SSP to test the potential of the new system.
- The business had clear documentation and guidance, enabling them to understand the value proposition and confidently proceed with the re-write of their legacy system.
- Positive User Impact: The new design and system improvements ensured a more engaging and intuitive user experience for both employees and clients.
- The PoC empowered SSP to move forward with the technology replacement, significantly improving operational efficiency.